Customer service

At Echo, we strive to provide excellent customer service. Whether you have a question about a product, need help with an order, or want to share feedback, our team is here to assist you.

How to Reach Us
You can contact our customer service team via:

Email: support@echo-nextchapter.shop
Phone: +31 (0)20 123 4567 (Mon–Fri, 09:00–17:00 CET)

Common Topics We Help With

• Order status and tracking
• Returns and exchanges
• Payment issues
• Product information
• Account support
• Response Time

We aim to respond to all inquiries within 24 hours on business days. During peak periods, response times may be slightly longer.

Feedback
Your feedback helps us improve. If you’re not satisfied with our service, please let us know—we’re committed to resolving any issues promptly and professionally.